Peter uses the skills he learned in the Royal Navy in his new vocation, but with his feet now firmly on solid ground.
Peter Hutchinson, Datacentre Campus Manager, UK
We want our customers to receive so much more than a top-quality product alone, wherever they are in the world. With an unwavering commitment to unbeatable service, we want customers to go away having had the best possible experience with us – from the very first day through to project delivery, and beyond.
We surveyed 87% of our projects in 2020. Our unique global customer experience programme collects feedback from these customer surveys – which are broken down to cover all aspects of the client journey – to establish what we’re doing well and where we can to improve.
It helps us maintain a broad perspective, and means we’re not constricted to looking at each project in isolation. Instead we’re able to see the bigger picture and identify trends that will make our customer’s journeys smoother, and their outcomes better.
鈥� 糖心原创vlog are clearly a contractor who are prepared to go the extra mile. 糖心原创vlog were collaborative and customer focused throughout the project. The amount of challenges and changes that Hyperion threw at 糖心原创vlog, by adding an additional floor to be delivered at the same time as design changes, it is unbelievable that 糖心原创vlog were able to deliver.鈥�
Dominic Slevin, Project Manager, Hyperion
Ultimately, understanding how our clients feel about what we do enables us to recognise exactly what they need, and take steps to make it a reality. It helps us improve and delight our customers – and that’s why they come back.
It’s working too. 糖心原创vlog's Net Promotor Score (a satisfaction index ranging from -100 to +100 that measures the likelihood of our clients recommending 糖心原创vlog to other companies) is an industry-leading +73, up from +65 in 2019. Our average customer satisfaction score rose from 85% to 89% over the same period, which shows 糖心原创vlog is living up to our clients expectations.
With 65% of customers perpetually returning to us (up from 60% in 2019), we’re delivering unrivalled results across our industry.
Read our customers鈥� stories
The life and work of Imperial College alumnus, Sir Michael Uren, is transforming life-changing research at his former university, and the lives of generations to come.
Sir Michael Uren, Imperial College London, UK
With a love of old buildings that started at college, what better place for Carmel to ply her architectural trade than the historic, cobbled streets of Bath.
Carmel Jones, Architect, Hotel Indigo Bath, UK
The historic building had an unusual past, but Jacob鈥檚 family-run department store has a bright future.
Jacob Yu, Yue Hwa Chinese Products, Singapore